«Ticket Status» Widget

Frequently Asked Questions

Where to find the ticket tracking link?

Location:

1. Go to Settings → Integrations
2. Open the «Ticket Status» Widget section
3. Copy the unique client link
   • Can be placed on your website
   • Sent via SMS/messengers

Can clients see others’ tickets when using the link?

No, access is strictly limited:

• The system shows only tickets:
  • Created with the client’s phone number
  • Linked to their account
• Other clients’ data is fully protected

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How It Works?

The widget allows clients to track ticket status in two ways:

1. QR Code

   • Place a special QR code in documents (e.g., certificate of completed work).
   • Client scans the QR code with their camera → instantly sees ticket status.
   • Advantages:
     • Doesn’t require embedding on a website.
     • Client doesn’t need to input anything - just scan.

2. Website or Social Media Link

   • Use your company’s personal link from HelloClient.
   • Place the link on your website, social media, or messengers.
   • Client enters their phone number → sees their ticket status.

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Setting Up QR Code

1. Go to Documents → select a template (e.g., certificate of completed work).
2. Add the «Ticket Status QR Code» variable where needed.
3. Save the template → print documents with QR code.

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Setting Up Personal Link

1. Go to Settings > Integrations > Widgets.
2. Copy the ready-made ticket status link.
3. Paste the link on your website, social media, or send directly to clients.

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