Ticket Types
Frequently Asked Questions
Section titled “Frequently Asked Questions”What happens if I don’t select a ticket type?
The system will apply the default ticket type.
You can set or change it in Settings > Locations > Default ticket type.
Can I configure statuses for different ticket types?
For each ticket type, you can only configure the initial status.
The status can only be selected from the “New” group.
To do this:
- Go to Settings / Ticket Types;
- Select a ticket type and open its card;
- Set the initial ticket status.
You can also link custom ticket fields and documents to each ticket type.
How to change the initial status for a ticket type?
-
Navigate: Settings → Ticket Types
-
For each type, set the desired initial status
Restriction: only statuses from the “New” group are available
Dividing tickets by type will help better manage tickets, reduce processing time, and provide more accurate company analytics.
Features for Each Ticket Type
Section titled “Features for Each Ticket Type”You can attach to each ticket type:
- Custom fields (e.g., “Urgency”, “Delivery method”)
- Unique documents (acts, receipts, reports)
- Initial status (e.g., “Under diagnostics”, “New”)
Ticket Type Examples
Section titled “Ticket Type Examples”For service centers:
Section titled “For service centers:”- Paid repair
- Warranty service
- On-site diagnostics
For shoe cleaning:
Section titled “For shoe cleaning:”- Sole repair
- Comprehensive cleaning
For tailoring shops:
Section titled “For tailoring shops:”- Custom clothing
- Express repair
Configuring Fields for Ticket Types
Section titled “Configuring Fields for Ticket Types”- Create a new field:
Settings → Ticket Fields → ”+ Field” - Link the field to a ticket type:
Settings → Ticket Types → Select type → Add field
Ticket Type Configuration Parameters
Section titled “Ticket Type Configuration Parameters”Configure for each type:
- Name (example: “Express repair”)
- Initial status from “New” status group (e.g., “Accepted for work”)
- Prepayment (can disable the field)
- Add products/services during creation (allow/prohibit)
- Printable templates (select receipts and acts)
- Linked fields (from created list)
