Notifying Clients About ticket Status
4 Ways to Notify a Client About Their ticket Status
Section titled “4 Ways to Notify a Client About Their ticket Status””Ticket Status” Widget
Section titled “”Ticket Status” Widget”- Print a QR code with the ticket status directly in the document. The client scans the QR code with their phone camera and immediately sees the current ticket stage.
- Attach the ticket status check link to a button on your website.
Sending a Message in Messengers
Section titled “Sending a Message in Messengers”You can manually send messages in messengers: WhatsApp, Telegram, Viber to clients directly from the ticket by clicking on the phone number.
Email Notifications
Section titled “Email Notifications”By specifying an email in the client card, the system will automatically send a notification to the client’s email when theticket status changes.
Sending SMS to the Client’s Number
Section titled “Sending SMS to the Client’s Number”Automatic message sending to the client with your text when the ticket status changes.
For example, when the status is “Ready”, the client will receive a message from you that their ticket is ready.
To do this, you need to connect an SMS provider.