Returns into the order
Frequently Asked Questions
Section titled “Frequently Asked Questions”How can I delete a return?
Deletion is not possible: a completed return is part of the orders financial history.
Solution: delete the entire order and create a new one.
If you have already closed the order and received payment from the client, but for some reason need to issue a return, follow the steps below:
- Open the order and click the arrow icon in the top right corner
- Specify the quantity of items or services to be returned
- In the “Reason” field, enter the reason for the return
- Select the payment method for the return and click the “Refund” button
- Complete the return transaction on the cash register
You can also process returns the same way in the “Shop” module.
A detailed return report is available in the “Reports” section.
How to delete a return?
Section titled “How to delete a return?”It is not possible to delete a completed return from the system, as the amount is part of the order.
You can delete the order entirely and create a new one if necessary.