Employee Login Errors

After adding an employee to the system, they cannot log in?

Errors and Solutions:

Error on login – employee is archived (The employee with the provided email has been archived)

You need to:

1. Go to Settings > Employees
2. Open the Archived tab and unarchive the employee
3. Try logging in again after refreshing the page

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Employee does not receive an email

You need to:

• Check if the email is entered correctly
• Check the “Spam” and “Promotions” folders
• Try adding the employee using a different email address

After the employee logs in, contact support via chat to update the employee’s email.

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Error – employee not found (The user with the provided email does not exist)

You need to:

• Check if the email is entered correctly
• Check if the password is entered correctly (if logging in with a password)
• If logging in with a password fails — try logging in using a code sent to email

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Other Errors

You need to:

1. Log in using Google Chrome and clear your browser cache
2. If using the app — reinstall it: delete and download again
3. Check your internet connection

If none of the above helps — contact us in the support chat.

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You might be interested in:

• Adding employees
• Setting employee access rights
• How to delete an employee