Parts Write-off Methods

Frequently Asked Questions

It is necessary to add a part to the ticket so that it affects the ticket total, but the client should not see the part’s price in the document. How can this be done?

Create an ticket
Add a service and a product to the ticket
Go to Settings/Documents
Select the required document
Remove the blue variable “Amount” next to the part

Result: the client will only see the service price and the total ticket amount

Method №1

When you don’t want to show the part price in documents

You have a fixed service price, for example, screen replacement for 5,000 ₽, which already includes the display. This is the final price the client should see.

First, add the service with a fixed price to the ticket.
Then add the part itself, which costs 1,000 $.
At this point, you’ll see that the total ticket price has changed and increased by the part price — now the ticket price is 6,000 $.
Open the part item and set the Price field to 0, then save. Now the total ticket amount is correct: 5,000 $.
Now the most important part. Open the service item and in the Cost Price field, enter the actual part price 1,000 $. If you skip this, the worker will receive a payout based on 5,000 $, but in reality, your net profit is 4,000 $, and that should be the basis for salary calculation.

In this way you solve the following tasks:

the client doesn’t see the cost breakdown in the receipt;
parts and consumables are accounted for correctly in the ticket;
the employee receives the correct payout based on net profit from the service.

Method №2

When the part cost is added to the service cost

You have a fixed labor cost to which you need to add the display price. So, the final work price for the client should increase by the part’s cost.

Add a service that costs 5,000 $;
Add the display, which costs 1,000 $. At this point, you’ll see that the total ticket price has changed and increased by the part price — now the ticket price is 6,000 $.