Prepayment in the ticket

Frequently Asked Questions

The ticket shows a prepayment, but it doesn’t appear in the documents

1. Go to Documents → Required Template
2. Insert the “Paid” variable into the template

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Prepayment is a partial or full payment for a service that can be accepted from the client in advance.
The system allows you to record advance payments and automatically calculate the remaining balance.

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How to Add a Prepayment?

1. Open the ticket creation/edit window
2. Locate the “Prepayment” section
3. Enter the amount and select the payment method:

Example:
Advance payment: 100$
Method: Card

Displaying Prepayment on the Documents

If you want the prepayment amount to appear on the receipt, insert the “Paid” variable in the document settings.

Calculating the Remaining Balance

The client made a prepayment. How much is still owed? In the ticket card, you’ll see:

Prepayment: 150$
Service total: 300$
Balance due: 150$

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You might be interested in:

• Ticket payment
• Client comment in the ticket
• Closing ticket without payment