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Moving tickets Between Locations

How to Transfer a ticket?

Section titled “How to Transfer a ticket?”

There are 3 ways to move a ticket between locations:

Method 1 – Using Deletion

Section titled “Method 1 – Using Deletion”
  1. Delete the ticket at the current location
  2. Create a new ticket at the desired location

Method 2 – Using ticket Statuses

Section titled “Method 2 – Using ticket Statuses”
  1. Create transfer statuses for the locations: How to create statuses?
  2. At the original location, change the ticket status to Transferred to Location B
  3. At the new location, create a new ticket with the status Received from Location A

Карточка заказа со статусом Перемещен

Method 3 – Using ticket Fields

Section titled “Method 3 – Using ticket Fields”
  1. Create a new ticket field called Transfer: How to create a ticket field?
  2. At the original location, fill in the field with the destination
  3. At the new location, create a similar ticket and indicate where it came from

Карточка заказа со полем Перемещен

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Section titled “You might be interested in:”