License payment errors
Payment Issues with Visa/Mastercard Cards
Section titled “Payment Issues with Visa/Mastercard Cards”Solution:
- Change your region to Poland via Settings > Common.
- Retry the payment with your Visa or Mastercard.
If the transaction is still declined, contact our support chat.
Payment Processed But Not Reflected in the Program
Section titled “Payment Processed But Not Reflected in the Program”Solution:
- Update the program to the latest version.
- Verify the payment was made to the correct company:
- Click your company name in the top-right corner.
- Check payments for other companies under Settings > Buy a license.
Additional Troubleshooting
Section titled “Additional Troubleshooting”Payment Blocked by Browser
- Disable extensions (AdBlock, antivirus tools) that may interfere.
Card Limits
- Check your bank’s daily online payment limits via their mobile app.
Errors After Multiple Attempts
- Wait 10–15 minutes → retry using a mobile internet connection (via smartphone).
Other errors
- Contact your bank’s support to clarify the blocking reason.