Adding Files to ticket
Frequently Asked Questions
Section titled “Frequently Asked Questions”Can I attach a video to a ticket?
At the moment, attaching video files to tickets is not supported.
This feature will be available in future updates.
When working with tickets in HelloClient, you can attach photos and documents.
Format and Size
Section titled “Format and Size”Photos:
- Supported formats: JPEG, PNG, WebP, HEIC, TIFF, GIF, RAW
- No file size limit — the system will automatically compress large files to an acceptable size
Documents:
- Supported formats: PDF, DOC, DOCX, RTF, TXT, JPG, PNG, TIFF, XLS, XLSX, PPT, RAR, ZIP, XML
- Maximum file size: 1 MB
How to add a file when creating ticket?
Section titled “How to add a file when creating ticket?”To upload a file from your device:
Click the paperclip icon in the ticket creation card → select a file
Taking a photo with a webcam or phone camera
- Click the camera icon in the top right corner of the ticket card
- Take a photo
- Done! The photo will be automatically saved in the ticket history
How to add a file to an existing ticket?
Section titled “How to add a file to an existing ticket?”To upload a file from your device:
Click the paperclip icon in the ticket history → select a file
Taking a photo with a webcam or phone camera
- Click the camera icon in the ticket history
- Take a photo
- Done! The photo will be automatically saved in the ticket history
How to grant the app access to the camera?
Section titled “How to grant the app access to the camera?”If no prompt appears, you may need to enable permissions manually:
For web version in a browser (PC):
- Click the 🔒 lock icon in the address bar
- Click “Site settings” → Allow “Camera”
For Android:
- Go to device Settings → Apps → HelloClient
- Tap “Permissions” → “Camera”
- Enable the toggle (or choose “Allow”)
For iOS (iPhone/iPad):
- Go to Settings → Privacy → Camera
- Find HelloClient in the list of apps
- Enable the toggle (green = allowed)