What Can the Program Do?
Access and Compatibility
Section titled “Access and Compatibility”- Work from anywhere in the world — all you need is an internet connection.
- Supports all devices — iPhone, Android, MacOS, Windows, Linux.
- The mobile version includes all desktop features.
Plans and Payments
Section titled “Plans and Payments”- Referral program.
- Discounts when paying for 6/12 months.
- Payment with Visa, MasterCard, and MIR cards.
- Assign tasks to employees directly from a ticket, client card, or product card.
- Navigate from a created task to the linked ticket, client, or product.
- Plan and track task execution in real time.
- Monitor overdue tasks.
- Notifications for new or overdue tasks.
- View your own tasks and those of your employees.
Tickets
Section titled “Tickets”- Track tickets, services, and payments — full ticket history.
- Add detailed ticket information: deadline, photos, files, comments.
- Take photos using a PC or phone webcam.
- Configure ticket forms.
- Track ticket progress by deadlines and statuses.
- Print documents directly from an ticket.
- Filter and search by all ticket parameters.
- Save filters for quick access.
- Automatic client notifications by SMS or email when the status changes.
- Call or manually send a message to a client with one click on the phone number.
- Import/export the ticket database.
- Create custom ticket statuses.
- Use reference lists for form autocomplete.
- Custom ticket numbering.
- Backdate tickets.
- Manager and technician comments.
- Change calculation when accepting payment.
- Add spare parts without inventory tracking.
- Selective display of only an employee’s tickets.
Payments
Section titled “Payments”- Complete company financial tracking.
- Create expenses and revenues by category, linked to tickets, products, clients, with quick access to detailed payment info.
- Create invoices, manage payments (cash and non-cash), discounts, and warranties.
- Filter payments by method, date, category, employee, and presence/absence of a receipt.
- Balance reset: cash collection.
Clients
Section titled “Clients”- Manage client database: full client history in one place.
- Create and edit client cards.
- Configure client forms.
- Notify clients about ticket status via SMS, Email, WhatsApp, Telegram, Viber.
- Categorize clients: individual and corporate.
- Search and filter by type, creation date, or client fields.
- Review collection widget for Maps.
- Review management — intercept negative reviews before publication.
- Create sales and tickets from a client card.
- Import/export client database.
- Rearrange columns in the client table.
Services
Section titled “Services”- Unified price list by category.
- Individual payroll calculation depending on the service.
- Search services by name, category, or SKU (including scanner support).
- Import/export service database.
- Rearrange columns in the service table.
Inventory
Section titled “Inventory”- Create products and categories for streamlined management.
- Print price tags in A4 format or with a thermal printer.
- Stock management via product card: purchasing, write-offs.
- Track product movement through history: sales, supplies, returns, and write-offs.
- Quick search by name, SKU, or category (scanner supported), plus category filtering.
- Create, edit, and delete suppliers.
- Create supplier tickets and filter them by status or supplier.
- Stocking products in 3 ways: file import, manual entry, supplier ticket.
- Import/export product catalog.
- Delete individual products or entire categories.
- Create tasks from product cards linked to the product.
- Sort products by name, SKU, price, quantity, or cost.
- Track retail sales of goods and services.
- Create sales and returns linked to clients.
- Filter sales by payment status and period.
- Print documents and process returns.
Reports
Section titled “Reports”- Company revenue analytics: tickets, sales, products, services, employee efficiency, and average ticket/sales values.
- Finance: profit from tickets and sales.
- Products and services: by day, month, and by employee.
- Payroll tracking for employees.
- Clients: communication analytics.
- Detailed inventory reports: balances and product movement history.
Locations
Section titled “Locations”- Expand franchises and control all branches using locations.
Employees
Section titled “Employees”- Automatic payroll calculation — link payouts to completed tickets or sales.
- Bonuses and penalties.
- View history of payments and accruals.
- Configure employee access rights to system sections, tickets by status, and locations.
- Notifications for employees.
- Tasks for employees.
- Archive (delete) employees.
Documents
Section titled “Documents”- Ready-made templates for your business.
- Create custom receipt and price tag templates.
- Print or save documents directly from tickets, sales, or inventory.
- Link specific documents to ticket types.
- Add tables, logos, and other images to documents.
- Work with variables automatically pulled from ticket, client, or product cards.
- Recover deleted documents.
Integrations
Section titled “Integrations”- My Calls (telephony & SMS): call recording, real-time call notifications, quick navigation to client cards (if number is in database), new client creation, SMS sending.
- Telephony: Mango Office, Zadarma, OnlinePBX: real-time call notifications, quick client card access, new client creation.
- SMS providers: SMS-Center, Rocketsms, Bulkgate: automatic SMS on ticket status change, manual SMS sending, custom templates and rules for SMS triggers.
- Messengers: supported WhatsApp, Telegram, Viber. Click on client number to call or message in messengers.
- Online cash registers:
- Russia: direct integration with KKMServer for connecting fiscal devices and printers to print receipts directly.
- Ukraine: direct integration with Checkbox.
- “Leave a Review” widget: collect reviews and intercept negative ones before publication.
- “Ticket Status” widget: allow clients to track their ticket progress.
Which Businesses Is HelloClient For?
Section titled “Which Businesses Is HelloClient For?”- Repair: electronics service centers.
- Household services: tailoring, shoe repair & cleaning, watch & jewelry workshops, photo studios, cleaning services, rentals, musical instrument repair.
- Auto services: detailing, tire fitting, car washes, service stations.
- Retail: shops of any kind.
- Construction: HVAC service, heating systems, renovation, finishing works.
- Beauty & Health: beauty salons, SPA, medical centers, dental clinics, barbershops, nail salons.