Customer Reviews
Frequently Asked Questions
Section titled “Frequently Asked Questions”Where do negative reviews go?
Negative reviews go to Marketing / Reviews. Here you’ll find:
- Client complaint text
- Client phone number for contact
Client left review but it doesn’t appear in system
Solution depends on review type:
- Negative reviews: check Marketing / Reviews
- Positive reviews:
- Automatically sent to maps
- Published after platform moderation
- Publication time depends on platform rules
Why collecting reviews matters?
Section titled “Why collecting reviews matters?”93% of users search for nearby products/services.
76% trust reviews as personal recommendations.
Conclusion:
Higher ratings and more positive reviews increase:
- New client acquisition
- Old client retention
- Online presence improvement
How Helloclient helps collect reviews?
Section titled “How Helloclient helps collect reviews?”5 ways for clients to leave reviews:
Section titled “5 ways for clients to leave reviews:”-
QR code at reception
- Print QR code with review widget link
- Place in visible location
-
QR code in work completion certificate
- Add QR code to document template
- Emphasize: “Rate our service at your convenience”
-
Personalized SMS
- Automatic sending on order status change
- Include review form link
-
Messenger message
- Copy template from order
- Send manually via Telegram/WhatsApp
-
Email
- Sent after order closure
- Include:
- Service list with prices
- Personal offer (e.g., discount on next order)
How to intercept negative reviews?
Section titled “How to intercept negative reviews?”- Negative reviews → go to Helloclient account
- Positive reviews → automatically published on platforms (Yandex/Google Maps, 2GIS)
Result:
- Company rating improvement
- Higher search engine ranking
Review collection setup in 3 steps:
Section titled “Review collection setup in 3 steps:”-
Go to Settings > Integrations > “Leave Review” Widget
-
Paste your profile links: Yandex Maps, Google Maps, 2GIS
-
Enable “Thank You for Visiting” notification
After configuration, widget will look like this:
How to get integration links?
Section titled “How to get integration links?”For Google Maps:
- Find company in Google Maps
- Copy URL address
Where to view reviews?
Section titled “Where to view reviews?”Go to Marketing > Reviews
- Negative - highlighted red (click order number to resolve issue)
- Positive - published on platforms
