Changes in payment dates and order creation and closing dates

Due to workload, you couldn’t make a payment or close an order on time - no problem! Now you can fix this in HelloClient.

Only the company administrator can change the date.

To change the ticket creation or closure date:

1. Go to the ticket card and open the “Additional” section.

2. Click the three dots in the upper-right corner:

   • “Change creation date”
   • “Change closure date”

3. In the popup window, edit the “Ticket creation date” and/or “Ticket closure date” fields.

   Dates are available up to 1 month in the past from the current date. Future dates are not allowed.

4. Provide a reason for the change in the comment field and save the changes.

Changing the ticket Date

To modify a payment creation date:

1. Go to the “Payments” and open the relevant payment card (or create a payment if it doesn’t exist yet).
2. Click the three dots in the top-right corner → “Change date”.
3. In the “Payment creation date” field → update the date and write the reason for change in the comments Available dates:
   • No later than 1 month from current date
   • Future dates are not available
4. Save changes.

Changing Payment Date