Warranty re-repair
If a customer returns with the same device under warranty — don’t create a new ticket from scratch. Use “Accept under warranty.”
- Find the closed ticket for this device — by customer or ticket number
- Open the ticket card
- In the upper right corner, click “Accept under warranty”
- The system creates a new ticket — customer and device data are pulled automatically
The new ticket appears in the ticket table. Add current information: fault description, deadline, assigned technician.